When I do a workstation assessment, I start by watching my client at their workstation, working.
I always take photos of the person working and will sometimes even film them.
I do this because what people tell you they do and what they actually do are very often very different.
Next, I talk to my client about how they are using display screen equipment—think smartphone, tablet, laptop, desktop, etc—and how much. Digging deep about their habits gives clients an appreciation of how much time they spend each day in total using their devices.
Next, I make on-the-spot suggestions for improvements, because I find that recommendations delivered only in a report after the fact are often left unread. And even if they do get read, they are often ignored because people don’t always know what to do with them.
Finally, I submit a comprehensive guide to the client’s specific situation, offering advice on everything from stress levels in their job to safer typing techniques to info on what they need to do away from their desk to stay injury-free.
Workstation assessments need to be more than brief tick box exercises. Very often, client’s problems aren’t addressed by the minimum standard evaluation. A more in-depth look at behaviours and habits is the only thing that will draw out the root of a problem or a potential problem.
Otherwise, employers may as well let employees do their own assessments because I’m sure everyone can handle answering whether or not their chair is adjustable on their own.